Refund and Returns Policy
Ghazzall
At ghazzall, we take pride in the quality of our handmade crochet products and aim to ensure customer satisfaction.
1. Return Eligibility
• Returns are accepted within 30 days of receiving the item
• The item must be new, unused, and in its original condition
• Shipping fees for returns must be paid by the customer
2. Accepted Return Cases
Returns are accepted only in the case of a product defect, and not for the following reasons:
• Misuse of the product
• Damage caused by improper handling or care
• Failure to follow care instructions
3. Non-Returnable Items
The following items are not eligible for return:
• Used or damaged items
• Items damaged due to incorrect washing or care
• Customized or made-to-order products (if applicable)
4. Product Care Instructions
To maintain the quality of our crochet products:
• Dry clean only
• Machine washing or wringing is not allowed
Failure to follow these care instructions voids the return eligibility.
5. Return Process
To request a return:
1. Contact us within 30 days of receiving your order
2. Provide clear photos showing the defect (if applicable)
3. Our team will review your request and contact you with next steps
6. Refunds
• Refunds will be issued after the returned item is received and inspected
• Shipping fees are non-refundable
7. Contact Information
For return-related inquiries, please contact us at: